The Martini Era – by Angela Podmore

Angela Podmore, MD, Kinetic Communications - Birmingham PR Consultancy

Angela Podmore

THE MARTINI ERA

Anyone remember the Martini ads?  At their zenith in the 1970s but repeated in the 1990s (I think), they featured the beautiful people having wonderful times in the world’s most glamorous places and promised pleasure anytime, anyplace, anywhere.

What’s it got to do with today?

Whatever brand you need people to believe in – personal or corporate – it’s open to attack anytime, anyplace, anywhere.  I’ve coined it the ‘Martini era’.  Let’s hope they won’t chase me for copyright infringement – they should consider it a favour.

So how do you control brand reputation in these times?

FOCUS

The answer?  Make sure everyone knows what you stand for.  What’s your common purpose as an organisation?  What makes you stand out?  How do you define ‘your way’ of doing things?  Your culture?

The answers to these questions are the essential essence.  They’re what makes your brand tick.  Bottle that essence and it pulls everything into sharp focus.  We all know how powerful that is.  Ever started a fire with the sun’s rays and a simple magnifying glass?

WHO GETS IT

Size doesn’t matter.  Business start-up and multinational alike understand the need for focus.  But it’s equally interesting who doesn’t get it.

ENTREPRENEURS

Positive Pressure gets it.  They’ve been in business for a few years but knew they didn’t have their ‘elevator sell’ sorted – ie that ten second sell that would make them stand out if they were sharing a lift with a stranger.

They knew what they did – they can measure the difference they make in team performance by building individual wellbeing ( massage, reflexology etc).

Our two hour session energised them because “the vision is so exciting and it’s great to have something that feels so right”.  Hopefully, that clarity will help them with every business decision from now on.

GLOBAL LEADERS

For big business, let’s look at Goodrich:  Fortune 500, global aerospace and defence company.  ‘If there’s an aircraft in the sky, we’re on it’.  They know their essence.  They also know the key is to integrate internal and external communications.

Goodrich ECEPS division – 1,000 people spread over five continents – understands how internal communications is key to keep the essence alive.

For all its investment in a successful Farnborough Show, trade advertising and sponsorships, a disgruntled employee could shake the faith in its reputation with what would appear to them an anodyne, online comment.

So when Niki Court, ECEPS marketing co-ordinator, asked us to come into an internal communications session and challenge them, I knew exactly where she was coming from.  She wanted an ‘agent provocateur’.

(I had the good fortune to work at Saatchis in the 1980s where we were taught to seek opposite opinion.  Criticism is more powerful than harmony in testing creative ideas.)

Niki was leading a continuous improvement workshop and wanted an outsider’s perspective.  We served up an A0 sheet filled with pictures of exemplars to inspire the team to raise their game when communicating internally.

All were highly skilled and experienced communicators around the table.

“Kinetic helped spark interesting conversations,” said Niki.  “The session was very interactive from the start and the conversations carried on long after they’d left.  They inspired us in quite a few ways by using new/different methods of communication.

“Their thoughts on exemplars – what others companies are doing – were also reassuring because they told us that we’re doing a lot right already in terms of internal communications and promoting a values-driven culture.  They helped us put all of what we’re already doing in a clearer context and really raised the energy of the group.”

Organisations like Goodrich have all the channels ‘plumbed in’ – website, intranet, media relations, newsletters etc.  It’s the consistency of their messages that glues them all together.

Today’s top brands are congruent.  That means they look, sound and feel the same anytime, anyplace and anywhere you interact with them.

We are a world away from ‘give me six press cuttings in the local papers.’

We left the era of fluff over substance some time ago.  The Martini era is about transparency, trust and integrity.  Now content is king and conversation is the kingdom.

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